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Privacy Policy

Your Privacy is Important to Us

Your privacy is important to us, and we understand your desire to store and access your information in a private and secure manner.

This Privacy Policy is intended to inform you as to how we handle your Personal Information. We are committed to providing you with a secure environment for the use of our Services.  However, you share the responsibility for maintaining privacy and security.  For example, we ask that you keep your password secure, and that you disclose Your Results only to indiividuals you trust to protect your information.

We ask that you to read this Privacy Policy. Our Informed Consent forms and Terms of Use explain that, by using our website and signing up for our service, you are allowing us to process your personal information according to the provisions set forth in those documents and this Privacy Policy.  The following are some definitions we will use:

       "Genection Research" means scientific research that Genection performs with the intent to publish in a peer-reviewed scientific journal. Genection Research only uses Genetic and Self-Reported Information from users who have given consent according to the applicable Informed Consent. Genection Research does not include R&D.

       "R&D" means research and development activities performed by Genection on user information and data. These activities may include, among other things, improving our Services and/or offering new products or services to you; performing quality control activities; compiling data for scientific use, conducting scientific analysis that may lead to and/or include commercialization with or without a third party.

       "Service" or "Services" means Genection's products, software, services, and website.

Personal Information

In the course of your relationship with Genection, we collect several types of Personal Information. "Personal Information" is information that could be used to identify you, either alone or in combination with other information. We collect such information from you when you purchase our Services, create a personal account, complete forms, or when you communicate with us or request information from us. Personal Information collected online can be combined with Personal Information collected offline. We collect five primary types of Personal Information through our Service and website.

  1. "Registration Information" is the information you provide about yourself when registering for and/or purchasing our Services, such as your name, email, address, user ID and password, credit card information, billing address, contact information, telephone number, and any payment information you provide.
  2. "Genetic Information" consists of your genotype, e.g. the As, Ts, Cs, and Gs at particular locations in your genome. Genetic Information is generated when you purchase Genection's Service and your sample is analyzed and processed or you otherwise provide your Genetic Information through our Services. We are also required to provide sex and date of birth or age to the laboratory pursuant to Clinical Laboratory Improvement Amendments (CLIA) requirements. No other Personal Information is usually required for the analysis. DNA and samples may be maintained after the testing laboratory completes its work, and laboratory legal and regulatory requirements may also require the actual samples to be maintained. The laboratory securely sends the resulting Genetic Information to us along with your unique barcode. Genetic Information is stored securely on our servers; and the laboratory also stores your Genetic Information, but labeled only with a barcode. The laboratory conducting DNA extraction and analysis does not have access to your name, other Registration Information, or any other Personal Information except your sex and date of birth or age, as required by CLIA.
  3. "Self-Reported Information" includes information you provide to us, including but not limited to information about your disease conditions, other health-related information (e.g., pulse rate and cholesterol levels), personal traits (e.g., eye color, height), ethnicity, and/or family history (e.g. similar information about family members). We collect this information from you if and when you enter the information into forms or features while signed in to your account. Self-Reported Information is included in Genection Research as provided if you have given your consent as described in the applicable Informed Consent.
  4. "Aggregated Genetic and Self-Reported Information" is Genetic and Self-Reported Information that has been stripped of Registration Information and combined or “aggregated” with data from a number of other users so as to minimize the possibility of exposing individual-level information while still providing scientific information.
  5. "User Content" is all information other than Genetic Information or Self-Reported Information generated by users of Genection Services and transmitted to Genection. User Content may include data, text, software, audio, photographs, graphics, video, messages, or other materials. For example, User Content includes any posts made on our website or emails to us. User Content does not include Genetic Information or Self-Reported Information.
  6. "Web Behavior Information" is information on how you use the Genection website (e.g. browser type, domains, page views) collected through log files, cookies, and other technology.

How We Use Personal Information

Genection collects Personal Information from you to ensure the regular operation of your account and/or availability of our Services. We use this information to provide you with our Service, to improve our Services, and to perform quality control activities.  By using our Services, you are also consenting to our using your Personal Information to offer new products or services to you; to invite you to events or to participate in specific research projects, to contact you to obtain testimonials or for other promotional purposes; and to conduct R&D; and, upon your specific authorization, conducting Genection Research. We do not ask you for, access, or track any location-based information from your mobile device at any time while downloading or using our Services. Below we will describe the additional ways in which we use other types of Personal Information.

How We Use Registration Information

We use your Registration Information to authenticate your website visits and usage; to assist in your purchase of the Services; to communicate with you about information, services, and products that you have requested; and to manage and improve our website, software, and Services. We give you the opportunity to opt out of optional communications, either through our Service or by contacting our Privacy Administrator at

How We Use Genetic and Self-Reported Information

We use your Genetic and Self-Reported Information to provide you with Genection Services, customize the user experience, and enhance our features.  If you allow sharing, Genetic and Self-Reported Information may be displayed in the accounts of those users for whom you have granted access. Self-Reported Information may be used to customize your user experience.  For example, we may adjust reports of genetic risk to account for your reported behaviors or environmental exposures.

If you have given consent to participate in Genection Research as described in the applicable Consent Document, we may include your Genetic Information and Self-Reported Information in Aggregated Genetic and Self-Reported Information disclosed to third parties for the purpose of publication in a peer-reviewed scientific journal. Genection Research is intended to advance genetic knowledge and to create, commercialize, or undertake activities toward the practical applications of this learning to the improvement of medical science.  Also, if you have given consent to participate in Genection Research, we may allow research contractors to access your individual-level Genetic or Self-Reported Information for the purpose of conducting scientific research, provided that all such research contractors will be subject to Genection’s privacy and security rules and guidelines. Genetic and Self-Reported Information used for such purposes may be included in Aggregated Genetic and Self-Reported Information disclosed to third-party research partners. Research partners may include commercial or non-profit organizations that conduct or support scientific/medical research or conduct or support the development of drugs or devices to diagnose, predict, or treat health conditions.

If you do not give your consent to participate in Genection Research, Genection may still use your Genetic and Self-Reported Information for quality control purposes.

How We Use User Content and Web Behavior Information

Genection uses User Content to provide our Services and improve the experience for you.  If you have given your consent, posts made to the Genection community forums may be publicly displayed to other users. After giving your consent, submitting, posting, or displaying User Content, you give Genection a non-exclusive license to use any User Content that you submit, post, or display on or through the Services, as further described in our Terms of Use.  Genection may make such User Content available to other companies, organizations, or individuals who support Genection in providing the services you have requested, and to use such User Content in connection with the provision of those services. Genection, in performing the required technical steps to provide the Services to our users, may also (a) transmit or distribute your User Content over various secured networks and in various secured media; and (b) make such changes, such as formatting changes, to your content as are necessary to conform and adapt that content to the technical requirements of connecting networks, devices, services, or media.

Web Behavior Information is collected through log files, cookies, and other technology during your connection to the Genection website. Web Behavior Information is used to improve our Services and the overall user experience, and if you have given consent to participate in Genection Research as described in the applicable Informed Consent, your Web Behavior Information may be used and disclosed to third parties in de-identified aggregate form for Genection Research intended to be published in peer-reviewed scientific journals. If you do not give consent to participate in Genection Research, we may still use your Web Behavior Information for R&D purposes as described above, which may include disclosure of de-identified aggregated Web Behavior Information to third-party non-profit and/or commercial research partners who will not publish that information in a peer-reviewed scientific journal.

Log Files. When users visit our website or use our mobile application, Genection gathers certain information automatically and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider, referring/exit pages, operating system, date/time stamp, and clickstream data (i.e. a list of pages or URLs visited). We use this information internally, which is not designed to identify individual users, to analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole. We may, in some circumstances, need to review this automatically collected data in combination with specific Registration Information to identify and resolve issues for individual users.

Cookies. The Genection website also uses cookies. A cookie is a small text file that is stored on a user's computer when you visit our website or any other website through your computer. We use cookies to make it easier for you to navigate our site, improve the security of your Personal Information, enhance the functionality of certain features, and improve performance. The cookies we employ are used to enable secure access to your account when you are signed in to your account.

A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. However, if you set your browser to reject cookies, your ability to use our site will be significantly impaired. In particular, you will not be able to access any part of our site that requires a sign-in, such as your account.

Web Beacons. A web beacon is a clear graphic image that is loaded by your web browser when it accesses a website and that records a user's visit to a particular web page. We, or third parties that work for us, may place cookies and web beacons on our website, in our emails, and in our advertisements that appear on other websites or in emails sent by others that mention our products and services with our permission. The purpose of our web beacons is to support operation of our website and to offer additional products and services. We may use beacons to determine when someone views a web page, count how many individuals visit our website after clicking advertisements placed on other websites, or count how many people have purchased products from our website after viewing an advertisement we placed. Web beacons may also help us determine the effectiveness of an email campaign because the beacons can count the number of individuals who open an email or forward it to others. We use this Web Behavior Information to customize content on our website, enable purchases, or conduct research. Third parties only collect anonymous Web Behavior Information through the use of web beacons, allowing statistical analysis relating to the performance of our advertising.

If you wish to disable web beacons, it is possible to prevent your browser from loading them.

Information Sharing

Genection gives you the ability to connect with other individuals who have Genection accounts through our community forums, relative finding features, and other sharing features. For some features, opt-out is required to avoid notifications. In addition, you may choose to disclose, through other means not associated with Genection, any part of your Personal Information to friends and/or family members, groups of individuals, third-party service providers, doctors or other health care professionals, and/or other individuals. We recommend that you carefully consider who to share your information with.

Personal Information, once released or shared, can be difficult to contain. Genection has no responsibility or liability for any consequences that may result because you have released or shared Personal Information with a third party. Likewise, if you are reading this because you have access to the Personal Information of a Genection customer through a multi-profile account, we urge you to recognize your responsibility to protect the privacy of that person. It is incumbent upon customers to share Personal Information only with people they know and trust. Users with multi-profile accounts should use caution in setting profile-level privacy settings.

Ordering Genection Services for Others

If you provide us personal information about others, or if others give us your information for purposes of ordering the Personal Genome Service as a gift, we will only use that information for the specific reason for which it was provided to us, provided that once such recipient registers for his or her Services and agrees to our Terms of Use, Privacy Policy and if applicable, Informed Consent, his or her information will be used consistent with this Privacy Policy and those agreements.

Information Disclosure

We do not sell, lease, or rent your individual-level Personal Information without your explicit consent. As a general rule, Genection will not disclose your individual-level Personal Information to any third party, except under the following circumstances:

       Partners or service providers (e.g. credit card processorsor our contracted genotyping laboratory) process and/or store the information in order to provide you with Genection's Services.

       If you have consented for research, research contractors may access your individual-level Genetic and Self-Reported Information onsite at Genection's offices for the purpose of scientific research, provided that all such research contractors will be subject to Genection's access rules and guidelines.

We are required to do so by law (see the section below titled "Information Disclosure Required By Law").

You have provided explicit consent for us to do so.

We will endeavor to disclose only the minimum information necessary to fulfill the relevant purpose.

Genection may disclose Personal Information for the following reasons:

       Genection Research. Genection may disclose Aggregated Genetic and Self-Reported Information intended to be published in a peer-reviewed scientific journal to research collaborators or as a result of publication. You may give/withhold consent for your data to be used in Genection Research when viewing the applicable Consent Document during the process of claiming your Genetic Information into your account. You may also give consent or change your global consent status through your Account Settings at any subsequent time which will be effective thirty (30) days thereafter; however, we cannot withdraw information that has previously been used for published research or shared with external collaborators prior to your request to withdraw consent. Genection will not use your Genetic Information in new research that starts thirty (30) days or more after your withdrawal of consent.

       Commercial Partnerships. Genection may enter into commercial arrangements to enable partners to provide our Service to their customers and/or to provide you access to their products and services. We will not provide any individual-level Personal Information to these commercial partners without your consent.  However, Genection may include your Aggregated Genetic and Self-Reported Information in information disclosed to these commercial partners.

Disclosure Required By Law

Under certain circumstances, Personal Information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. You acknowledge and agree that Genection is free to preserve and disclose any and all Personal Information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process (such as a judicial proceeding, court order, or government inquiry). In such event we will notify you through the contact information you have provided to us in advance, unless doing so would violate the law or a court order.

Linked Websites

Genection may provide links to third-party websites operated by organizations not affiliated with Genection. Genection does not disclose your Personal Information to organizations operating linked third-party websites. Genection does not review or endorse, and is not responsible for, the privacy practices of these organizations. We encourage you to read the privacy policies of each and every website that you visit. This Privacy Policy applies solely to information collected by Genection.

Customer Testimonials

We may post customer testimonials on our web site, and may use testimonials in other formats consistent with consent received. Customer testimonials may contain personally identifiable information. We may use your Personal Information to contact you to obtain a testimonial and obtain your consent via email or agreement sent via fax, pdf or mail prior to using such testimonial and/or using your name along with your testimonial.

Account Closure and Correction of Personal Information

If you no longer wish to participate in our Services, you may close your account by sending a request to Customer Support at When closing an account, we remove all Genetic Information within your account (or profile) within thirty (30) days of our receipt of your request. As stated in the applicable Consent, however, Genetic Information and/or Self-Reported Information that you have previously provided and for which you have given consent to use in Genection Research will not be removed from ongoing or completed studies that use the information. We may also retain Aggregated Genetic and Self-Reported Information for R&D.  We or our contracted testing laboratory may also retain your Genetic Information as required by local law and we may retain backup copies for a limited period of time pursuant to our data protection policies. In addition, we retain limited Registration Information related to your order history (e.g., name, contact, and transaction data) for accounting and compliance purposes. 

If your Personal Information changes, you may correct or update your Registration Information via your Account Settings page. You may also correct or reset Self-Reported Information entered into a form or feature by emailing a request to Customer Support at  and including the name of the specific survey, form, or feature.

Newsletter and Email Communications

You may choose to stop or start receiving our marketing emails by changing your notifications settings in your account (go to Account, Settings, Notifications) or you can contact us at

Children's Privacy

Genection is committed to protecting the privacy of children as well as adults. Neither Genection nor any of its Services are designed or intended to attract children under the age of 13. A parent or guardian, however, may collect a sample from, create an account for, and provide Self-Reported Information on behalf of his or her child. The parent or guardian assumes full responsibility for ensuring that the information that he/she provides to Genection about his or her child is kept secure and that the information submitted is accurate.


Genection takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information, Genection uses a range of measures to safeguard your Personal Information. 

Please recognize that protecting your Personal Information is also your responsibility. We ask you to be responsible for safeguarding your password and other authentication information you use to access our Services. You should not disclose your password or authentication information to any third party and should immediately notify Genection of any unauthorized use of your password or other authentication information. Genection cannot secure Personal Information that you release on your own or that you request us to release.

Business Transactions

In the event that Genection is acquired through a business transaction such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. In such a case, your information would remain subject to the promises made in any pre-existing Privacy Policy.

Changes to This Privacy Policy

This Privacy Policy was last updated October 1, 2012.  Whenever this Privacy Policy is materially altered, a notice will be posted as part of this Privacy Policy. After 30 days the changes will become effective. 

Contact Information

If you have questions about this policy, please email Genection at You can also contact us at this address if you have a question about Genection's handling of your information:

Privacy Administrator
Genection, Inc.
6330 Nancy Ridge Drive, Suite 104
San Diego, California  92121

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